Pallant Managed Services
Managed IT & AV support for education

Services

What services do we offer?

 

Managed Services

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Your dedicated on-site team

Your job is to teach, not worry about your ICT. With our Managed Service in place, that is exactly what you can do. Making sure that your IT infrastructure and services are available and reliable is what we do. We will work with you to ensure that the correct balance and skills are delivered by our on-site technicians with the backup of our wider team of highly competent and experienced technicians.

Our Managed Service acts as if they are your own technicians, no phoning a Service Desk in another part of the country or world, no extra charges to change a toner etc. Holiday and sickness cover is never a problem as we will always ensure you that your level of cover is maintained

  • Technicians easily contactable
  • No hidden costs
  • Backed by a Service Level Agreement
  • Access to wider support services
  • Account Management
 

Virtual IT Department

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your virtual it team

Technology is worthless if it can’t be used. We can help you keep your systems working by offering tailored remote support from daily monitoring of systems to providing an extra point of contact for issues.

Maybe your existing technicians are stretched, maybe they need help with a particular part of your IT infrastructure, maybe they need help with a project. Whatever the reason, we can help fill that gap.

Whether it is providing additional remote support or helping to deliver a project, we can provide the right solution for you. With our Remote Support packages, you are guaranteed a high quality service at a fixed monthly price backed by a Service Level Agreement. For ad hoc support, you are still guaranteed a high quality of service at a level agreed at time of engagement.

We can also support you in delivering projects of any size from Desktop upgrades to whole new school specifications and installations.